✉ koukidis@gmail.com

📍 Bulgaria 🇧🇬 & Greece 🇬🇷 [EU dual residency]

Bachelor's Degree in Language Arts, Portuguese - Unisul

Santa Catarina, Brazil 🇧🇷 - 2005-2008

[Greek-Translated Degree 🇬🇷]

💰 Cryptocurrency and Blockchain: An Introduction to Digital Currencies

💹 FinTech: Foundations, Payments, and Regulations

📱 Introduction to Social Media Marketing - Meta

📊 Scrum Master Certification [ongoing]

👑 Expand Leadership Opportunities

💻 Enhance Technical Expertise

🌐 Broaden Project Scope

🏆 Pursue Certifications and Additional Qualifications

🎹 Music Production Experience

💿 Digital Media Creation Skills

📝 Music Publishing Knowledge

🗣️ English and Portuguese Language in South American schools - Brazil and Argentina

📈 Digital Marketing at ByCupon - Buenos Aires - Argentina

🎙️ Web radio producer at London Burning Web Radio

💼 Sales Manager at Bronzatto - Porto Alegre - Brazil

London Burning Web Radio was founded as a passion project dedicated to discovering and promoting talented independent artists globally. This platform became a hub for underground music culture and connected artists with new audiences across continents. The project ran from 2011 to 2017. Many radio ID spots featuring artists like The Charlatans, The Church, Luna, Milltown Brothers are hosted on the radio's Soundcloud channel.

Newsletter Samples:

🎙️ London Burning Web Radio - Membership confirmation

Newsletter welcoming new members to the London Burning Web Radio community with membership benefits and engagement options.

🔗 bit.ly/lbmember

🚗 Google Street View Campaign in South Africa

Team coordination newsletter for another "Super Turbo Week" campaign, outlining objectives and targets for motorway coverage in South Africa.

🔗 View Campaign Newsletter

🎵 Radio ID Spots - Soundcloud

📻 Radio Announcements & Podcasts

Welcome to London Burning - Radio Presentation

We are London Burning - Radio Presentation

London Burning ToP12 - November 2012 feat Lavers

London Burning ToP12 - December 2012 feat Bogan Via

London Burning ToP12 - January 2013 feat RxGF

London Burning ToP12 - February 2013 feat The Airplanes

London Burning ToP12 - April 2013 feat Hibou

• 🇬🇷 Greece - Home country
• 🇧🇬 Bulgaria - Second home
• 🇷🇸 Serbia - Balkan connection
• 🇦🇷 Argentina - Beloved country
• 🇺🇾 Uruguay - River Plate region
• 🇵🇾 Paraguay - Special Hospitality
• 🇨🇱 Chile - Pacific coast exploration
• 🇧🇷 Brazil - Portuguese-speaking connection
• 🇬🇧 England - Hub for music gems and underground sophisticated sounds
• 🇫🇮 Finland - Nordic experience
• 🇩🇰 Denmark - Short stay in Copenhagen
• 🇸🇪 Sweden - Launching Operations in the south

🏃 Running (not jogging - running is more intentional with better form and pacing)

⚽ Football - both watching and playing

🎮 EA Sports FC on PlayStation - FIFA follower since 1994

🎧 Underground Music Curator - collector of non-mainstream sounds

🚴 Cycling - urban exploration on two wheels

🏊 Swimming - especially in natural bodies of water

✈️ Travel Explorer - experiencing diverse cultures

🥣 Corn Flakes Enthusiast - breakfast of champions

🍦 Lemon Popsicle Aficionado - the perfect summer refreshment

🍆 Baba Ganoush Connoisseur - appreciator of Mediterranean cuisine

🐕 Black Labrador Admirer - dog lover extraordinaire

🍊 Orange Juice Devotee - freshly squeezed preferred

🚢 Maritime Enthusiast - fascination with vessels and naval history

♨️ Hammam Frequenter - traditional bath culture explorer

🗣️ Language Collector - passionate about linguistic diversity

🔊 Loud Music Appreciator - volume at eleven

Senior Operations Leader with extensive international experience managing large-scale projects and teams across the EMEA region. Known for a strategic, hands-on approach to operations, logistics, and cross-functional leadership. Skilled in aligning global initiatives with local execution, coordinating distributed field teams, and driving process optimisation. Multilingual and culturally agile, with a solid foundation in people management, coaching, and tactical problem-solving; built over decades of professional growth across multiple industries.

🇧🇷 Portuguese: Native

🇦🇷 Spanish: Fluent

🇬🇧 English: Advanced

🇬🇷 Greek: Intermediate

🇧🇬 Bulgarian: Basic

Customer Success Manager | CRM & Gamification Specialist

September 2025 – Present

🚀 Driving strategic success for international iGaming clients by optimizing adoption of Smartico's CRM automation and gamification solutions

🔄 Leading onboarding, training, and mentorship of client teams, ensuring smooth integration and effective use of advanced marketing technology.

👨‍💼 Acting as the trusted advisor and primary liaison between clients and Smartico, translating business goals into actionable success strategies.

🤝 Coordinating cross-functional collaboration with product and technical teams to resolve client issues, channel feedback, and enhance overall platform value.

Operations Lead | Project Manager | Community Manager | Team Coach

December 2019 - July 3, 2025

🚀 Spearheaded leadership and project strategy, aligning with Google's mapping objectives across EMEA.

🔄 Orchestrated the coordination of drivers and intricate equipment logistics, consistently meeting demanding deadlines.

⚙️ Resolved complex operational issues while simultaneously scaling daily driver support, ensuring seamless workflow.

👨‍🏫 Provided comprehensive mentorship and adaptive coaching to regional teams and field drivers, fostering professional growth.

Multilingual Financial Support

January 2016 - November 2019

🗣️ Delivered expert multilingual support in Portuguese 🇧🇷, Spanish 🇪🇸, and English 🇬🇧.

📊 Managed high-volume financial case handling efficiently using platforms such as Salesforce and Citrix.

Portuguese Professor

November 2014 - July 2015

📚 Developed and instructed comprehensive Portuguese language curriculum, emphasizing grammar, reading, and situational conversations.

📝 Designed effective course materials and assessments to enhance student learning.

👥 Adaptive Coaching 🧩 Strategic Solutions

⚡ Operational Optimisation 🔧 Incident & Issue Management 🤝 Cross-Functional Collaboration 🌍Multilingual Communication 🎬 Content Production 📱 Social Media Strategy 📊 Digital Analytics 🎯 Campaign Management 📝 Copywriting 🎙️ Podcast Production

📨 Newsletter Creation 🔍 SEO Fundamentals 🌐 Community Building 📣 Event Promotion 🎭 Creative Direction 📈 Growth Hacking

Below is a list of software and applications I've used across different platforms. Each has been rated on a 5-star scale based on my personal experience.

Task Management & Productivity

• Things 3 (iOS/macOS) - ⭐⭐⭐⭐⭐
• Notion (All platforms) - ⭐⭐⭐⭐⭐
• Obsidian (All platforms) - ⭐⭐⭐⭐⭐
• Craft (All platforms) - ⭐⭐⭐⭐⭐
• DayOne (iOS/macOS) - ⭐⭐⭐⭐

Media & Entertainment

• Plexamp (All platforms) - ⭐⭐⭐⭐⭐
• Plex (All platforms, including PS5) - ⭐⭐⭐⭐⭐
• VLC Player (All platforms) - ⭐⭐⭐⭐⭐
• Winamp (Windows) - ⭐⭐⭐⭐⭐
• Audacity (Windows) - ⭐⭐⭐⭐⭐
• Apple Music (All platforms) - ⭐⭐⭐⭐
• Spotify (All platforms) - ⭐⭐⭐⭐

Email & Communication

• Spark Email (iOS/macOS) - ⭐⭐⭐⭐⭐
• Canary Mail (iOS/macOS) - ⭐⭐⭐⭐⭐
• Viber (All platforms) - ⭐⭐⭐⭐
• Telegram (All platforms) - ⭐⭐⭐⭐⭐
• WhatsApp (All platforms) - ⭐⭐

Reading & Content Management

• GoodLinks (iOS/macOS) - ⭐⭐⭐⭐⭐
• Reeder (iOS/macOS) - ⭐⭐⭐⭐⭐
• Feedly (All platforms) - ⭐⭐⭐⭐
• Pocket (All platforms) - ⭐⭐⭐⭐
• Raindrop.io (All platforms) - ⭐⭐⭐⭐⭐
• Matter (iOS) - ⭐⭐⭐⭐
• Apple Books (iOS/macOS) - ⭐⭐⭐⭐

Cloud Storage

• Dropbox (All platforms) - ⭐⭐⭐⭐
• Box (All platforms) - ⭐⭐⭐
• MediaFire (All platforms) - ⭐⭐⭐
• iCloud Drive (iOS/macOS) - ⭐⭐⭐⭐
• Google Drive (All platforms) - ⭐⭐⭐⭐

Utilities

• Bit.ly (Web) - ⭐⭐⭐⭐
• Grammarly (All platforms) - ⭐⭐⭐⭐⭐
• Soulseek (Windows) - ⭐⭐⭐⭐⭐ (User since 2002)
• Alfred (macOS) - ⭐⭐⭐⭐⭐
• Bartender (macOS) - ⭐⭐⭐⭐
• CleanMyMac (macOS) - ⭐⭐⭐⭐