Audience
Support teams and agents who need confident English for calls, chat, and tickets.
Category
Specialised English
Code
EN0202
Duration
50-minute lessons; 2x/week recommended for rapid improvement.
Format
Corporate
Language
English
Materials
Call scripts, ticket templates, tone guidelines, role-plays, vocabulary packs.
Notes
Online via Google Meet. Scheduling via Calendly after payment. Trial sessions are 30 minutes.
Outcomes
Handle calls smoothly, de-escalate, and write clear professional messages.
Recommended cadence
Weekly
Overview
Practical English for customer support: clear communication, confidence on calls, and better written responses.
Outcomes
- More professional tone
- Faster and clearer tickets
- Better call handling
Policies and agreement
- Free reschedule with 24h notice.
- Late cancellations and no-shows are non-refundable.
Thank you
Thank you for investing in your progress. Niko is happy to be part of your learning journey.