Audience
Tech support roles needing English for troubleshooting and customer guidance.
Category
Specialised English
Code
EN0222
Duration
50-minute lessons; 2x/week recommended for rapid improvement.
Format
Corporate
Language
English
Materials
Troubleshooting scripts, technical vocabulary, ticket rewrite practice, role-plays.
Notes
Online via Google Meet. Scheduling via Calendly after payment. Trial sessions are 30 minutes.
Outcomes
Explain technical steps clearly, ask the right questions, and write precise instructions.
Recommended cadence
Weekly
Overview
Technical English for support and troubleshooting, with a strong focus on clarity and user-friendly explanations.
Outcomes
- Clearer step-by-step guidance
- Better written tickets
Policies and agreement
- Free reschedule with 24h notice.
- Late cancellations and no-shows are non-refundable.
Thank you
Thank you for investing in your progress. Niko is happy to be part of your learning journey.