Support agents and technical teams handling Portuguese-speaking customers.
PT0063
50-minute lessons; recommended 2x/week for rapid improvement.
Ticket phrases, call scripts, escalation language, tone guidelines, common issue role-plays.
Online via Google Meet. Scheduling via Calendly after payment. Trial sessions are 30 minutes.
Handle support conversations smoothly, with clear troubleshooting language and empathy.
Overview
Practical Portuguese for customer support and technical environments, built around real tickets and call scenarios.
Who it’s for
- Customer service professionals
- Technical support agents
- Team leads who communicate with Portuguese customers
What you will practice
- Greeting, verification, empathy, and de-escalation
- Troubleshooting questions and step-by-step guidance
- Clear written responses (tickets, chat)
Outcomes
- Faster, clearer support communication
- Better customer experience and fewer misunderstandings
Typical lesson flow
- Scenario warm-up
- Script + vocabulary building
- Role-play with feedback
- Rewrite tickets/messages
Policies and agreement
- Free reschedule with 24h notice.
- Late cancellations and no-shows are non-refundable.
Thank you
Thank you for investing in your progress. Niko is happy to be part of your learning journey.
Pay & book
Option | PayPal checkout |
Trial / intro (30 min) | |
Private 1:1 (50 min) | |
Package (4 × 50 min) — valid 60 days |
After payment, book your slot via Calendly below. Lessons take place on Google Meet.
Private 1:1 — €19
Trial / intro — €15
Package — €70
