Service Agreement & Pricing Document
Ready to discuss your player's settlement needs?
📱 WhatsApp: +30 698 641 9116
☎️ Call Bulgaria: +359 889 666 164
📧 Email: koukidis@gmail.com
📅 Book a Free Consultation: Schedule a 15-minute call
Response time: Within 24 hours
SERVICE OVERVIEW
Comprehensive on-ground operational support for South American footballers transferring to European clubs. This service bridges the gap between contract signing and full settlement, ensuring players and families can focus on performance while all logistical, cultural, and administrative challenges are professionally managed.
WHAT'S INCLUDED (ALL PACKAGES)
✈️ Arrival Day
Airport reception with Portuguese/Spanish welcome, transport to accommodation, immediate orientation
🗓️ First Week Setup
- Local SIM card and mobile activation
- Bank account support (in-person assistance and translation)
- Utilities and internet activation
- Neighborhood orientation (supermarkets, pharmacy, transport, local tips)
📋 Administrative Support
- Translation of official documents (immigration letters, contracts, medical forms)
- Healthcare system navigation (finding doctors, booking appointments)
- Bureaucratic assistance
🌍 Cultural Integration
- Introduction to local Portuguese/Spanish-speaking communities
- Cultural mediation and local customs explanation
- Ongoing adaptation support
🚨 Emergency Support
- 24/7 on-call availability for urgent situations
- Hospital accompaniment if needed
- Crisis management (legal, immigration, family emergencies)
💼 All Travel Costs
Provider's flights, accommodation, meals, and travel insurance included in package price
OPTIONAL ADD-ON: FAMILY INTEGRATION (+€1,000)
- Spouse orientation to daily life and local navigation
- School search and enrollment support for children
- Introduction to family-friendly community networks
- Safe neighborhood guidance for families
- Dedicated family support contact
💰 PRICING STRUCTURE
📦 OPTION 1: PER-PLAYER PACKAGES
Standalone settlement support for individual player transfers.
Package | Price | What's Included |
7-Day Arrival Package | €3,780 | Airport reception through first week complete settlement |
14-Day Complete Settlement | €7,560 | Full two-week on-ground presence with extended support |
Family Integration Add-on | +€1,000 | School enrollment, spouse support, community connection |
Two Players (Same club, same timeframe)
Package | Total Price | Breakdown |
7-Day Settlement | €5,670 | Player 1: €3,780 | Player 2: €1,890 (50% discount) |
14-Day Settlement | €11,340 | Player 1: €7,560 | Player 2: €3,780 (50% discount) |
Group Package (3-5 players, same club, same timeframe)
Package | Flat Rate | Coverage |
7-Day Group Settlement | €7,000 | Up to 5 players settling simultaneously |
14-Day Group Settlement | €14,000 | Up to 5 players settling simultaneously |
Note: Group package covers up to 5 players. For 6+ players, contact for custom pricing.
🤝 OPTION 2: AGENCY PARTNERSHIP
For agencies with multiple players transferring to Europe throughout the season. Preferred rates and priority availability.
Partnership Benefits
✅ Volume discount: 15% off standard per-player rates
✅ Priority availability: Guaranteed response within 12 hours
✅ Flexible scheduling: Coordinated support across multiple transfers
✅ Quarterly invoicing: Simplified billing for multiple placements
✅ Dedicated contact: Direct line for urgent coordination
Partnership Tier | Commitment | Pricing |
Bronze Partnership | 3-5 players per year | €3,213 per 7-day package (15% off €3,780)
€6,426 per 14-day package (15% off €7,560) |
Silver Partnership | 6-10 players per year | €3,024 per 7-day package (20% off €3,780)
€6,048 per 14-day package (20% off €7,560) |
Gold Partnership | 10+ players per year | Custom pricing + dedicated quarterly planning sessions |
How it works:
- Sign a 12-month partnership agreement
- Minimum commitment of 3 players per year
- Pay per placement as players transfer (quarterly invoicing available)
- Unused placements do not roll over
Ideal for: Agencies with consistent European transfer activity who want reliable, cost-effective settlement support.
🚨 OPTION 3: EMERGENCY / AD-HOC SUPPORT
Short-term crisis intervention when immediate on-ground support is needed.
Emergency Support Coverage
🚨 Hospital accompaniment and medical emergency navigation
📋 Urgent immigration/bureaucratic issues
🏠 Sudden accommodation problems
👨👩👧 Family crisis support
⚖️ Legal issue coordination
🗣️ Club-player conflict mediation
Service Type | Rate | Details |
Emergency Day Rate | €750/day | On-ground crisis support (minimum 2 days) |
Remote Support | €150/hour | Document translation, phone mediation, administrative guidance (minimum 2 hours) |
Travel & Expenses | Cost + 15% | Flights, accommodation, meals, local transport |
Emergency Response Fee | +€500 | For mobilization within 24-48 hours |
Example emergency scenario:
- Player hospitalized in Czech Republic, family doesn't speak Czech or English
- Support needed: 3 days on-ground (hospital accompaniment, medical translation, family support)
- Cost breakdown:
- Emergency response fee: €500
- 3 days on-ground: €2,250 (€750 × 3)
- Travel & expenses: ~€600 (flights + hotel + meals)
- Total: ~€3,350
Payment terms: 50% upfront deposit + 50% upon completion (invoice provided within 48 hours of completion)
Ideal for: Clubs or agencies needing urgent intervention for players already in Europe who face unexpected crises.
📅 TIMELINE & DELIVERABLES
7-Day Arrival Package Timeline
Day 1 (Arrival)
Airport reception, transport to accommodation, apartment orientation, immediate essentials walkthrough (supermarket, pharmacy), welcome briefing in Portuguese/Spanish
Days 2-3 (Essential Setup)
Local SIM card activation and mobile service, bank account opening (in-person assistance, document translation), utilities activation (electricity, internet, water), neighborhood familiarization tour
Days 4-5 (Administrative Foundation)
Healthcare registration and insurance orientation, initial medical check-up booking if needed, immigration/residence permit documentation review and guidance, introduction to local Portuguese/Spanish-speaking community
Days 6-7 (Integration & Handoff)
Cultural orientation (local customs, communication norms, practical tips), establishment of ongoing support channels, emergency contact procedures confirmed, final questions and issues resolved
Post-Departure (Weeks 2-12)
Remote availability for document translation, ongoing issues, emergency support as needed
14-Day Complete Settlement Timeline
Includes all elements of the 7-Day Package with extended on-ground presence through the critical first two weeks. Additional support includes: deeper cultural integration, family routine establishment, club relationship facilitation, extended problem-solving availability, and comprehensive handoff after full settlement confirmation.
💳 PAYMENT TERMS
Payment Method | International bank transfer via Wise (secure, fast, low-fee) |
Accepted Currency | EUR (Euro) - all prices in EUR |
Payment Timing | 100% upfront payment required before travel departure |
Invoice | Professional invoice provided upon booking confirmation with full payment details |
Payment Confirmation | Services begin only after payment is confirmed (usually within 24-48 hours) |
Cancellation Policy | 50% refund if cancelled 7+ days before arrival date, no refund if cancelled within 7 days of arrival |
Professional Payment Process
Upon booking confirmation, you will receive:
✅ Professional invoice (PDF) with service breakdown
✅ Secure payment details (European IBAN via Wise)
✅ Payment reference number for tracking
✅ Automatic payment confirmation within 24-48 hours
Wise offers fast, secure, and transparent international transfers with low fees.
🗺️ GEOGRAPHIC COVERAGE
Europe-wide service. Based in Sofia, Bulgaria with immediate response capability (within hours) for Bulgaria, Greece, and Romania.
Full European Coverage
Balkans • Central Europe • Western Europe • Nordics • UK/Ireland • Turkey
How it works: If a player signs with a Swedish club, I fly to Stockholm, manage settlement, stay until things stabilize, and then remain available remotely.
🗣️ LANGUAGES
🇧🇷 | Portuguese (Native - Brazilian) |
🇪🇸 | Spanish (Fluent) |
🇬🇧 | English (Advanced) |
🇬🇷 | Greek (Intermediate) |
🇧🇬 | Bulgarian (Basic) |
📝 HOW TO BOOK
Step-by-Step Process
Step 1: Initial Contact
Contact via email, phone, or WhatsApp with player details (name, club, destination, expected arrival date)
Step 2: Consultation Call
Brief call (15-20 minutes) to discuss specific needs, confirm package selection, and answer questions
Step 3: Booking Confirmation
Receive formal invoice and service agreement via email
Step 4: Payment
Complete 100% upfront payment via bank transfer
Step 5: Pre-Arrival Coordination
Provider confirms travel arrangements and establishes communication with player/family 48 hours before arrival
Step 6: Service Delivery
Provider meets player at airport on arrival day and executes full settlement package as contracted
📞 CONTACT INFORMATION
Provider | Nikolas Koukidis (Niko) |
Service | Player Settlement Specialist |
Phone (Bulgaria) | +359 889 666 164 (FaceTime) |
Phone (Greece) | +30 698 641 9116 (WhatsApp/Viber) |
Email | |
Website | |
Base Location | Sofia, Bulgaria |
Professional Background
5.5 years international operations management at Google EMEA. Portuguese language professor at University of Patras, Greece. Born in Greece, raised in Brazil and Argentina. Deep multicultural understanding of both South American and European contexts.
Available for initial consultation calls with agencies to discuss specific player needs and partnership structures.
Response time: Within 24 hours for all inquiries.